FAQ

We offer a 100% satisfaction guarantee on all areas cleaned by our Award Winning Cleaners

What is your cancellation policy?

We request that you give us at least 24 hours notice in situations where you must cancel your appointment. In some situations, this is not possible and we will charge a modest cancellation fee. All scheduling is completed twenty-four hours before crews are dispatched. If you cancel an appointment in less than twenty-four hours, a crew can not be properly scheduled. They will have to wait a period of time in between houses or they will not have a full schedule. Also, please consider the costs incurred through travel and time used while going to the scheduled property.

Do I have to sign a long or short-term service contract?

No, none of our customers are ever forced into a long or short-term contractual agreement with us. However, our customer loyalty has been commitment enough not to warrant any obligation.

Are you insured, licensed and bonded?

Yes, A Personal Touch Cleaning Service, Inc. is fully insured and licensed. All of our employees are bonded. If you would like more information, simply ask.

Do you provide cleaning supplies/chemicals/equipment?

Yes, we use all of our own cleaning supplies, chemicals and equipment. If you have a specific product that you would like us to use, we will gladly accommodate your wishes.

How do you access my home?

There are several options in which we can access your home. You can let us in. You can give us the security code to your own personal lock box located at your home. Or, you can give us a copy of your key that will be stored in a secure, locked area, where only the supervisor assigned to your house will have access to the key.

What if my scheduled cleaning falls on a holiday?

We will contact you ahead of time to reschedule the appointment. The holidays that we observe are Thanksgiving and Christmas.

Will I have the same cleaning crew?

We will make every attempt possible to provide the same crew, if requested. Unfortunately, due to complex scheduling, we can not guarantee a specific crew assigned to your home, unless specific requests are granted by management.

What happens if something is damaged or breaks?

Occasionally an accident may happen. If this occurs, a supervisor will evaluate the damage and the proper measures will be taken to restore or replace the damaged or broken item.

What happens if I am not satisfied?

If this ever happens, please call the office within twenty-four hours and the owner will gladly address your concerns.

Do I have to do anything before my scheduled cleanup?

Essentially, you are paying for cleaning time. You can save money by straightening up before we come, so we can spend our time doing what we do best... get right to the cleaning.

What if I need to change my scheduled cleaning?

Please call the office as soon as you realize that a change is necessary. We will do our best to accommodate your needs.

Can I get references?

Absolutely. If you would like a list of references, please call us.